![]() ![]() ![]() No one wants to be left with broken appliances, faulty plumbing, or a leaky roof. The benefit of good maintenance for residents is clear. The benefits of property maintenance for investors Their goal is to simplify and systematize the maintenance process. In fact, it was this very thing that persuaded Ray and his co-founder to start Property Meld. ![]() That’s why he believes that fast and effective maintenance responses should come as standard for residents.Īpart from rent increases, negative maintenance experiences are one of the top drivers of people deciding not to renew their leases. In Ray’s eyes, the primary benefit of renting a place is that you get to avoid the worst part of homeownership – the maintenance. Maintenance in the property management world can be time-consuming, tough to organize quickly, and expensive. ![]() Keep reading to learn more or tune in to the full podcast here. But Ray says we shouldn’t forget about other audiences too, such as maintenance team members, vendors, and investors who are key to keeping the property investment industry going. Residents are, of course, one of the most important audiences to consider when trying to improve the customer experience at your properties. Ray explains why he and his co-founder decided to start Property Meld after dealing with negative maintenance experiences as renters. In episode two of the new season of The Top Floor, we spoke with Ray Hespen, CEO & Co-Founder of Property Meld, about the importance of property maintenance and what residents now expect from leasing agents. And not having a proper maintenance strategy creates a ripple effect across the whole business. As new members join your maintenance team please make them aware of these helpful videos.Managing rentals, renewals, and prospects is only part of property management. These videos are excellent training material for new and experienced Melders. To become even more familiar with Property Meld, watch our training videos outlining all the key aspects of properly launching your new smart maintenance platform. If you're a customer of a company not listed above or a customer that is not actively integrated with your PMS then your Customer Success Manager will assist you with getting your data into Property Meld through a manual import. How to initiate the Software Partnership in Buildium What's included in the Buildium Software Partnership How to initiate the Software Partnership in Rent Manager What's included in the Rent Manager Software Partnership How to set up an API user in Propertyware What's included in the Propertyware Software Partnership How to initiate the Software Partnership in Appfolio Stack What's included with the Appfolio Software Partnership Select your software below for the steps you’ll take. You’re approaching the finish line for Property Meld 101! All that’s left for this section is to initiate the Integration with your Property Management Software. We know you don't want a resident putting in a Meld for a house fire, right? Adjust your emergency handling protocol and resident announcements around maintenance here. And some helpful examples of Emergency Contact Information can be found here.You can create your own Maintenance Submission button on your website or inside your resident portal using the link found here.Do you require your residents to be home when maintenance arrives? Adjust those settings here.Here's where you can customize your notification settings and opt in to receive text messages. Property Meld is known for excellent automated communication to make sure everyone is on the same page. This will include anyone in your organization that will need access to Property Meld, including your internal technicians. Now is the time to invite your team to Property Meld. You're about to experience the web-based platform for property management companies that solves maintenance obstacles and coordinates all key players in one location. ![]()
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